1 reviews | Active since Oct 2021
What a devastating blow to the reputation of a once-respected brand!
We have been without a working washing machine for just short of two months. Although we recognize that unforeseen circumstances may delay service delivery in some cases, we have had a truly terrible after-sales service experience to date, which is especially disappointing coming from such a well-known and well-established brand as Defy. The washing machine was purchased at Makro Bloemfontein and would fail when it reached the spinning cycle. The water will remain in the drum, and the machine will restart the cycle indefinitely until manually turned off. Still within its warranty, we eventually managed to reach Defy to report the matter on March 15, 2023, and regret to report that, to date (2023/05/09), we are still struggling to have the machine replaced or solicit any form of response from either Defy or Makro Bloemfontein and their partner Electracorp, despite multiple attempts. What a devastating blow to the reputation of a once-respected brand!
Please accept our sincerest apologies for the inconvenience experienced.
We have received your query and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
We value your patronage and we are committed to providing you with the best service possible.
Please do not hesitate to contact us if you have any further queries or concerns on the above matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience experienced.
We have received your query and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
We value your patronage and we are committed to providing you with the best service possible.
Please do not hesitate to contact us if you have any further queries or concerns on the above matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Accept for this, a standardised reply, a pointless phone call from Defy, and yet another failed call-out from their (Defy's) outsourced service partner, we are still in the exact same position as of 15 March 2023.
To every prospective buyer, I emplore you to do your research meticulously before making a purchase. Imagine having a household of five, and being without a washing machine for more than two months.
Accept for this, a standardised reply, a pointless phone call from Defy, and yet another failed call-out from their (Defy's) outsourced service partner, we are still in the exact same position as of 15 March 2023.
To every prospective buyer, I emplore you to do your research meticulously before making a purchase. Imagine having a household of five, and being without a washing machine for more than two months.