GT
Greg T
1 reviews | Active since Sept 2011
09 Jan 2023, 09:17
What a ****** circus!!!!
What a ****** circus!!!
We only want to spend around R7000 on a Defy appliance but they cant even answer their phone!!
It took seven and a half minutes for the operator to answer the ***number that is advertised on the website under "Contact us", only to be told that I have to call another number in order to speak to a sales person!!!!
Why is this not on the Defy website?????
Very frustrating and TOTALLY UNPROFESSIONAL!! It's no wonder their appliance repair side is in such a shambles too!!
MISMANAGEMENT!!!!
Helpful (0)
Replies (2)0
Replies (2)
Defy Appliances's replyOfficial
09 Jan 2023, 14:50Good Day, Greg.
Please accept our sincerest apologies for the inconvenience.
Please note we do not sell products directly to the public.
Prices and retailers can be found on the website by clicking the where-to-buy button on the respective product.
If assistance is still required, please send us the Product Model Code, and your province and/or city, and we will inquire further on your behalf.
Warm Regards,
Please accept our sincerest apologies for the inconvenience.
Please note we do not sell products directly to the public.
Prices and retailers can be found on the website by clicking the where-to-buy button on the respective product.
If assistance is still required, please send us the Product Model Code, and your province and/or city, and we will inquire further on your behalf.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply09 Jan 2023, 14:50
Official
Good Day, Greg.
Please accept our sincerest apologies for the inconvenience.
Please note we do not sell products directly to the public.
Prices and retailers can be found on the website by clicking the where-to-buy button on the respective product.
If assistance is still required, please send us the Product Model Code, and your province and/or city, and we will inquire further on your behalf.
Warm Regards,
Please accept our sincerest apologies for the inconvenience.
Please note we do not sell products directly to the public.
Prices and retailers can be found on the website by clicking the where-to-buy button on the respective product.
If assistance is still required, please send us the Product Model Code, and your province and/or city, and we will inquire further on your behalf.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
GT
Greg T's updateReviewer Update
10 Jan 2023, 08:20Hi Guys
Thanks for your response.
However, will you please give me a public assurance that this matter will be sorted out, as this is NOT the first time I have had issues on the phone with Defy? And I am sure I am not the only one either!
I also have a long outstanding issue with some stove repairs, whereby I asked that management contact me, but since this has never happened I can only assume that this has been ignored too! But don't worry about it as its in my favour.
And as for the reason for my call.....it was because I could not get an answer to my query from a retail outlet. That's why I called Defy as I assumed they would know what the difference was between two of their products, namely the DGS179 and the DGS679 (I think) - two 600 series gas/electric stoves?
As I couldn't get hold of anyone telephonically I completed the "Contact us" form on the website (while holding for the very slow operator to answer), asking someone to contact me in this regard, but it appears that this too doesn't work!!
Hence my conclusion of MISMANAGEMENT!!!
Please forward this issue to at least one senior manager, or straight to a GM or CEO? I think it's important that they are aware of all these simple to resolve issues that clearly are not being taken seriously.
Thank you
Thanks for your response.
However, will you please give me a public assurance that this matter will be sorted out, as this is NOT the first time I have had issues on the phone with Defy? And I am sure I am not the only one either!
I also have a long outstanding issue with some stove repairs, whereby I asked that management contact me, but since this has never happened I can only assume that this has been ignored too! But don't worry about it as its in my favour.
And as for the reason for my call.....it was because I could not get an answer to my query from a retail outlet. That's why I called Defy as I assumed they would know what the difference was between two of their products, namely the DGS179 and the DGS679 (I think) - two 600 series gas/electric stoves?
As I couldn't get hold of anyone telephonically I completed the "Contact us" form on the website (while holding for the very slow operator to answer), asking someone to contact me in this regard, but it appears that this too doesn't work!!
Hence my conclusion of MISMANAGEMENT!!!
Please forward this issue to at least one senior manager, or straight to a GM or CEO? I think it's important that they are aware of all these simple to resolve issues that clearly are not being taken seriously.
Thank you
GT
Greg T's update10 Jan 2023, 08:20
Reviewer Update
Hi Guys
Thanks for your response.
However, will you please give me a public assurance that this matter will be sorted out, as this is NOT the first time I have had issues on the phone with Defy? And I am sure I am not the only one either!
I also have a long outstanding issue with some stove repairs, whereby I asked that management contact me, but since this has never happened I can only assume that this has been ignored too! But don't worry about it as its in my favour.
And as for the reason for my call.....it was because I could not get an answer to my query from a retail outlet. That's why I called Defy as I assumed they would know what the difference was between two of their products, namely the DGS179 and the DGS679 (I think) - two 600 series gas/electric stoves?
As I couldn't get hold of anyone telephonically I completed the "Contact us" form on the website (while holding for the very slow operator to answer), asking someone to contact me in this regard, but it appears that this too doesn't work!!
Hence my conclusion of MISMANAGEMENT!!!
Please forward this issue to at least one senior manager, or straight to a GM or CEO? I think it's important that they are aware of all these simple to resolve issues that clearly are not being taken seriously.
Thank you
Thanks for your response.
However, will you please give me a public assurance that this matter will be sorted out, as this is NOT the first time I have had issues on the phone with Defy? And I am sure I am not the only one either!
I also have a long outstanding issue with some stove repairs, whereby I asked that management contact me, but since this has never happened I can only assume that this has been ignored too! But don't worry about it as its in my favour.
And as for the reason for my call.....it was because I could not get an answer to my query from a retail outlet. That's why I called Defy as I assumed they would know what the difference was between two of their products, namely the DGS179 and the DGS679 (I think) - two 600 series gas/electric stoves?
As I couldn't get hold of anyone telephonically I completed the "Contact us" form on the website (while holding for the very slow operator to answer), asking someone to contact me in this regard, but it appears that this too doesn't work!!
Hence my conclusion of MISMANAGEMENT!!!
Please forward this issue to at least one senior manager, or straight to a GM or CEO? I think it's important that they are aware of all these simple to resolve issues that clearly are not being taken seriously.
Thank you