BR
Boitumelo R
1 reviews | Active since Jan 2022
25 Aug 2022, 08:47
Weak product
I bought my defy stove from Makro 2 years ago when I was renovating my house and only installed it last year. It only legit worked for 2 months. I had lost my slip but because I used my Makro points card I thought Makro could help in tracing my slip but a consultant last year told me they cannot. Now I'm told by DEFY that I would need to pay 600+ for a call out fee. Same thing happened with my aunt with her microwave. Defy has become such a weak product . Please come take your stove Defy.
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Defy Appliances's replyOfficial
29 Aug 2022, 11:36Good Morning, Boitumelo.Trust you are well.
Please accept our sincerest apologies for the inconvenience.
Please kindly check the back of the User Manual for Warranty Certificate terms and conditions.
We recommend registering your unit on our warranty portal to save the proof of purchase online in the event that it gets misplaced.
Please see link below:https://defy.co.za/pages/product-warranty-registration
Proof of purchase is required to fulfil warranty and service commitments and authorise exchanges on behalf of our retailer partners.
Please advise if we should get our Service Advisor in touch to log a service call?
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za#TheArtofKitchen
Please accept our sincerest apologies for the inconvenience.
Please kindly check the back of the User Manual for Warranty Certificate terms and conditions.
We recommend registering your unit on our warranty portal to save the proof of purchase online in the event that it gets misplaced.
Please see link below:https://defy.co.za/pages/product-warranty-registration
Proof of purchase is required to fulfil warranty and service commitments and authorise exchanges on behalf of our retailer partners.
Please advise if we should get our Service Advisor in touch to log a service call?
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za#TheArtofKitchen
Best regards,
Defy Appliances's reply29 Aug 2022, 11:36
Official
Good Morning, Boitumelo.Trust you are well.
Please accept our sincerest apologies for the inconvenience.
Please kindly check the back of the User Manual for Warranty Certificate terms and conditions.
We recommend registering your unit on our warranty portal to save the proof of purchase online in the event that it gets misplaced.
Please see link below:https://defy.co.za/pages/product-warranty-registration
Proof of purchase is required to fulfil warranty and service commitments and authorise exchanges on behalf of our retailer partners.
Please advise if we should get our Service Advisor in touch to log a service call?
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za#TheArtofKitchen
Please accept our sincerest apologies for the inconvenience.
Please kindly check the back of the User Manual for Warranty Certificate terms and conditions.
We recommend registering your unit on our warranty portal to save the proof of purchase online in the event that it gets misplaced.
Please see link below:https://defy.co.za/pages/product-warranty-registration
Proof of purchase is required to fulfil warranty and service commitments and authorise exchanges on behalf of our retailer partners.
Please advise if we should get our Service Advisor in touch to log a service call?
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za#TheArtofKitchen
Best regards,