We bought a broken tumble dryer.

Hi, We bought a defy Tumble dryer from Makro on the and did not use it for about a week as the weather was so hot. However when we switched it on for the very first time on the 15th and after 20 minutes realised that there is no heat on the hot cycle, both cycles are cold. We phoned your call centre straight away and were assured that they would get a technician to contact us in approx 2 - 3 days. Guess what nobody called at all So I called the call entre again today and she assured me that she would look into it and let me know today. No phone call - The call centre service is terrible and I am still sitting with a brand new tumble drier that I cannot use. Very disappointed. R 4000 is a lot of money for somebody that works very hard to get by.