Washing machine

On the 24/11/2023 I bought a Defy washing machine on Game online. Washing Machine was delivered on the 30/11/2023. On the 2/12/2023 tried to use the machine with no success it was not working at all. I reported the matter to Game online on the 2/12/2023, they referred to me to. I have been sitting with a machine that’s not working for 4 days now with no help or call from Defy. I’m only getting sms’s with job numbers (***). I’m the one who tried calling them, I was told they will be here before 18:00. At this moment its 19:50 and I heard nothing from them. IM SO UTTERLY DISGUSTED. Tomorrow it’s going to be day 4 sitting with a washing machine that is suppose to be “new” that’s not working. I’m very disappointed with the service I have been getting with Game online and Defy. I don’t think I’ll ever buy from them EVER AGAIN. They sold me a washing machine that is not working. I WANT MY MONEY BACK SO THAT I CAN GO BUY MYSELF A NEW WASHING MACHINE. I have a 2 year old, I can’t be washing with my hands meanwhile I bought this machine cash. Online shopping with Game is a ****. This situation is frustrating because online it suppose to make my life easier but it seems warehouses take broken equipments and sell it to people.