Warranty seems to be meaningless

Almost 2 months and still no resolution to a warranty issue. I have to give 1 star because I can't give zero.

On 11/12/2025 I logged a warranty issue with Defy for our stove. The cooker top was bent as if someone had stood on it and there were rust spots forming all over the unit. On 17/12/2025 a service agent came out and evaluated the issue. He said he would be recommending a replacement unit.

In early January I made contact again with the service agent as I had heard nothing from Defy. The lady at the servicing agent gave me a reference number and told me to get hold of Defy and gave me the name of as specific person to deal with.

I dealt with that person and she seemed to grow bored of me quite quickly because after 2 phone calls she ghosted me. I then got put on to a new person who also seems to be unable to actually deliver on a warranty claim that according to them has been accepted. I keep getting told that the retailer (Hifi corp) will make contact but so far nothing.

These things should take a few days to sort out. It's almost 2 months and nothing. This is utterly pathetic. Truly bad. Shocking.