Waiting for months on replacement.

I've been waiting for 3 months for Defy to replace my faulty oven door. I moved into a new complex and the door was skew from the start. Defy sent a technician out to fix it but after adjusting the hinges the door was still skew. They sent out a second technician and he showed me that the door was cracked and needed to be replaced. I waited another month and phoned Defy to find out when the door will be replaced. They informed me that they did not have the part number and nobody looked at the issue because of that. I'm waiting now for them to phone me back and confirm...wont hold my breath.<br> Defy Job card number 260960.