Waiting 3 weeks on Defy for their maintenance people to pitch!! Still waiting.

I have logged a job on Defy's *** number to fix a washing machine in our unit in The Jade, Paardevlei, Somerset West on 22 September 2023 and phoned numerous times to find out when a technician will be able to come and fix the machine and they even cancelled the job, because they apparently tried to phone me and the tenant, but we have not received one call from Defy's maintenance person. I had to find out in October that they have just cancelled the callout, without any notice and I had to log another repair at the call centre and every time I was promised that they will mark it as urgent. Now today 13 October still no maintenance guy in sight and I phoned again and then decided to cancel them, when they said again they will mark it as urgent. I do not believe them anymore. It is absolutely pathetic to wait for almost 3 weeks to get the washing machine fixed and the callout fee is astronomical. I just called a well-known local company and they will help us on Monday for 70% less than Defy. I hope Defy's management get this message and do something about their client service.