Very unhappy and disgruntled client

Good morning and still, a very unhappy and disgruntled customer.

This is a follow on to my complaint logged with Hellopeter on 15/07 as my complaint has still not been resolved.

I received a call a lady the same day as their response to my complaint of dissatisfaction of after sales servicer to advise that my complaint was being escalated and that is is awesome some but how long does it take DEFY to allocate someone to attend to my complaint and to sort it out.

As of today 2weeks later I have not heard a peep from DEFY.

What does it take for you guys to solve my query and to convert me into a DEFY pundit again and as I said I have just taken delivery of another DEFY product a double door fridge/freezer.

Come on guys a big name like DEFY and you guys are so slack in keeping your customers happy and resolving complaint.

I would have thought you guys would have been on it like a ton of bricks.

Thanking you in advance for resolving my issue with my stove.

Regards