Very poor service from Defy and Makro

Good day. On 24th May 2022. I locked a call on my Defy washing machine that I bought at Makro. Ref nr ***. They came out. Check the fault. Came back. Replace the pc board. It still wasnt working. They came back again replace the pc board again. Still wasnt working. After trouble again. Log again a call. Ref nr ***. They came and replace the motor. Still its not working . I phoned multable times Makro and Defy. No responce. I AM REQUESTING a new machine. This is un acceptable. As it cost me money to do my washing at another place. Gerda ***. Email - ***