VERY POOR SERVICE FROM DEFY

3/8/2020 - I called and spoke to Ester at your service department in Centurion. What a helpful lady. I explained that my dishwasher which is 5 years old is broken. I have had a technician come out (not from Defy) to say it is the motor. She said if I could get the dishwasher to the premises in Centurion they would take a look and quote me for the repairs. At the same time she provided me with some pricing from the motor which seemed reasonable. She also said if I couldn't get it there to call your agent in Wynberg and provided me with his details. THIS IS WHERE THE PROBLEM STARTED.

3/8/2020 - I called Ellis at the Wynberg branch. No answer. So I send him a WhatsApp explaining the background and my problem. NO REPLY. 4/8/2020 - I send Ellis another WA and he responds to say Ïm sorry. I have a torrid time with two of my team going off with the bug and cleaning etc. I will call you now". He calls and asks for the address to send out a technician and confirms a cash call out fee of R630. I send picks and address and confirm to proceed. 5/8/2020 - Technician comes out and confirms its the motor and say Ellis will send through quote. 7/8/2020 - Still no quote so I WA Ellis. NO REPLY. 9/8/2020 - He finally responds after I try calling him and he doesn't answer. He tells me he hasn't seen technician yet and explains all his problems again. He says he will call technician and get back to me the same day. 10/8/2020 - I WA him to ask if he has seen technician as I have not heard from him. NO REPLY. 11/8/2020 - I send same message as the 10th. He confirms he is now with the technician and checking price with Samsung. My reply : SAMSUNG? Its a Defy. By 12/8/2020 I have still not heard back from Ellis or received a quote.

A very bad experience indeed.