Very poor service

Very poor service. We could never get an answer on their number. We visited the store and even at the counter we had to wait for service although there was no one else waiting before us. Service was so slow even after we were being served. While we were waiting for our part there were other people who came in and had to wait really long before they were helped. Aside from the service the store looks so bad as if it's an abandoned building. You also have a security guard sitting inside the store, for what purpose. I suggest you pay people who can contribute to your business. Then I'm still in the store and after 10 minutes the counter hand comes back and says she doesn't have stock. What kind of stock control do you have which shows availability but there's none