RH
Rolf H
1 reviews | Active since Feb 2022
23 Feb 2022, 11:53
Very poor product support for discontinued fridge by Defy
Our Defy F580 side-by-side fridge packed up. While the support staff were friendly and helpful, apparently the company no longer manufactures the circuit board (FR-S580CGS (M)) which is faulty meaning the R17'000 fridge is destined for the dumps. I find it unacceptable that Defy does not continue to provide adequate support for their products from a parts/components availability standpoint. The staff (Luvuyo) even went to the effort to try to have the circuit board repaired but this was not possible. It is Defy's lack of product component support that makes me wonder if it is worth paying extra for a name if it is not in fact an investment in the long term!
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Replies (2)
Defy Appliances's replyOfficial
23 Feb 2022, 16:34Hi Rolf
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply23 Feb 2022, 16:34
Official
Hi Rolf
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
RH
Rolf H's updateReviewer Update
23 Feb 2022, 18:03Thank you for your prompt reply. Once again helpful staff and friendly service, but without a replacement part my fridge is still an expensive paperweight or landfill object.
RH
Rolf H's update23 Feb 2022, 18:03
Reviewer Update
Thank you for your prompt reply. Once again helpful staff and friendly service, but without a replacement part my fridge is still an expensive paperweight or landfill object.