very disappointed

very disappointed in service i got from my local defy agency that i feel is totally not expected from a brand like defy! i took our defy ddw176 dishwasher to defy for a quote to repair on Wednesday 22 March 2023. i was helped by service manager Patrick at the defy branch in Polokwane. he completed a jobcard were i told him what was wrong with the dishwasher and i was told they will check the possible problem on the dishwasher and inform me on Friday the 24th of March 2023.i was never called!i went to defy after i did not get a call and again Patrick helped me and said that they are very busy i must just send him a message later that Friday to remind him to check with the technician if he by then checked it.i send a whatsapp at 14h36 which he rep**** will call me in a sec.this time he did phone back and said that nothing has been done yet.i asked him to really try to still check it before the end of day and call me with feedback which never happened! Monday morning i whatsapp again at 8h19 and asked to make it priority.the meassage back was that he will give feedback as soon as tech is back.i text again 11h35 and was rep**** to "i am in a meeting.kindly contact my Tech"i did so and the tech with name Johannes said he was out and did not even looked at my dishwasher.suprised i asked him if he thinks he will be able to attend to it today and he said will try and inform me what the fault is. Tuesday morning which is today almost a week after i brought the dishwasher in for quote to repair i called tech first no answer and then service manager no answer on mobile phones.i then called branch on land line and got through to Patrick and told him my disappointment in how i as a customer is in this handling of my quote/repair to dishwasher.he said will call me back in 2min which he did and said that if the tech did not attend to it or have a answer by today i am welcome to come and take it to someone else for repairs as i told him in our conversation before the call back that i am going to do that as i am not happy in the matter they attend to me.in the meantime the tech send me a text that he did find something in the pump and will test it again when he gets back to workshop. i am a big defy fan and if you come into my house you will find a lot of defy appliances like 2xmicrowaves,a fridge/freezer combo the dishwasher and washing machine.the staff/people that represents this brand is not handling a customer in a manner that they would be liked to be treated.the issue here is not the time it takes to attend to the dashwasher in this case but the communication in not knowing what is going on and if you express that you feel like taking it to someone else you are not reinsured to not take extremes measure like that and rather to give a change so we can fix this in a manner that will satisfy you the customer and that to me is lagging in professionalism!not once was an apology given but rather a don't care attitude!