Very bad service from Defy.

On Monday afternoon on 3 May 2021 I noticed that the contents of our Defy freezer were defrosting. I immediately contacted Defy and described the situation as VERY URGENT as I had expensive food about to be spoiled in the freezer. The appliance was still under warrantee. I was given a job number (***) and was told that the local agent would contact me soon. I was eventually contacted by the agent in Herm**** (where I live), two days later. Meanwhile, I went and purchased an extra freezer (not Defy!) and transferred most of the food to that freezer. The service from Defy was deplorable! The fact that they took over 48 hours to request their agent to call in inexcusable. (He showed me the sms he received with time and date). IDefy dows not know the meaning of "service"!