Very bad service from Defy

We bought a brand new Defy Aqua Wave Technology washing machine in the beginning of 2021. Three months later the machine did not spin any longer. It took Defy almost a month to send somebody out to come and fix the brand new broken machine. This was unfortunately not the end of our worries. The machine broke AGAIN in October 2021. My husband have been in contact with defy since then basically once a week with no satisfaction. We are still without a working washing machine. I understand that there are defects in all appliances but the way that this is handled when a customer have the misfortune to buy such an appliance is what will put a company above the rest. Unfortunately Defy has proven to be one of the worst Companies when supporting unfortunate, unhappy costumers and I surely will never buy a Defy product again.