VERY Bad Service and Customer service

<p>We bought a Defy Slow cooker 4 months ago at Makro Centurion. Our helper broke the lid a week later and since then we are not getting any joy from Defy for a replacement lid. How difficult can it be to have a replacement lid??????We phoned their number, followed up a few times and up till today NO LID. Even the representative at Makro Centurion is not getting any joy from his employer. </p> <p>After this experience, will I NEVER buy any Defy products EVER AGAIN!</p>