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Hannes F

1 reviews | Active since Sept 2022

24 Feb 2026, 10:45

Very bad defy appliance

You can send in emails or whatsapps they just dont reply We had to actually drive in to Johannesburg To go buy the parts at defy

0
Replies (5)
Defy Appliances
Defy Appliances's reply24 Feb 2026, 13:04
Official
Good day Hannes Fourie,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. 
 Warm Regards, Defy Customer Care   
HF
Hannes F's update24 Feb 2026, 13:56
Reviewer Update
But what will you do about your employees not doing there work
HF
Hannes F's update24 Feb 2026, 13:57
Reviewer Update
Emails and numbers for better response
We are reseller's we cant wait for your employees
Defy Appliances
Defy Appliances's reply24 Feb 2026, 15:19
Official
We understand your frustration and take concerns about service very seriously. Our team is committed to supporting our resellers, and we certainly don’t intend to cause delays. 

The issue has been escalated and will be addressed accordingly 

Warm Regards,
Defy Customer Care
HF
Hannes F's update24 Feb 2026, 16:22
Reviewer Update
How will it be addressed i think all of south africa wants to know HOW