1 reviews | Active since Jul 2012
VERY BAD AFTER SALES AERVICE
If you were ever in doubt about after sales service once you have purchased your defy product let me assure you, it is non-existent. A washing machine still under gauruntee was reported to Tafelberg Furnishers Paarl. The latter were on the ball, reported the matter and stayed in constant contact with us throughout.
Defy Service Center was another matter altogether. Promises of coming out never materialised. The call centre staff are amongst the most unprofessional I have ever encountered. One month later and another promise they are coming out and we wait and see. When they eventually did come out they spent all of 5 minutes and did not for the problem at all. The fault was reported the same day and once again numerous promises and no pitching.
Bottom line, try and avoid buying a Defy product if you can. The after sales service sucks and you are gonna be sorry.
Firstly, We would like to apologise for the experience you had and promise to do our best for your query to be resolved. Please note that we have forwarded your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Firstly, We would like to apologise for the experience you had and promise to do our best for your query to be resolved. Please note that we have forwarded your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team