Very Angry about their pathetic service

Bought their small bar fridge,and it gave me problems from day one.Was using it for the office. It was not freezing the stuff at the top.The first response they gave me when I complained was to blame me for not following proper instruction for transporting it and waiting 2 hour to switch it on,which I dd.Now 3 months down the line,it's not getting cold at all.Took it back to Makro now their technician says it was damaged by a shrp object inside.This fridge is for the office noone touches it.I have made countless calls and spend over R500 to speak to the regional manager for defy capetown but he's never available. Even the reception.You have to wait 30mins to an hour to get thru.when you finally do when they say hold on,the drop the phone.