Useless, Useless, Useless

Utterly useless technicians and a call centre that has no managers to speak to. I recently purchased a defy stove that is faulty. To date I have made multiple calls to the call centre in an attempt to get this resolved. I initially had 2 technicians (on the same day) come assess my stove. The 1 was rude and honestly not sure he was a technician? He tested the stove by turning it on and placing his hand over the plate and then proceeded to tell me, “its hot, what’s the issue”? Following this he then said, what do I want to do? The issue with the stove is that it yes, it turns on and generates some heat, but it is not hot enough to boil water let alone cook food. Is this honestly how you test equipment that is faulty? The hand method? Later than day the 2nd technician arrived and did a similar test.. he then told me the stove is faulty and that I should take it back to Makro and replace it. I am not sure how I am supposed to disconnect the stove from the electricity?? Surely this should be done by the technician and surely he should provide some proof in writing that the stove is faulty? None of this happened… When you try escalate this to a manager or supervisor – none are available to speak to and when you do eventually speak to 1, they don’t bother following up or returning calls to provide feedback.

I enquired with Makro about the lack of a letter and they confirmed that I do need an official Defy letter confirming the stove is faulty and that Makro need to replace it. To date, I am still not able to get this letter as every time I call the service dept to ask for it they log a call for a technician to come assess the stove again.. and the last 2 or 3 times.. no technician has arrived?? This is an absolute waste of my time. I should bill Defy for the time I am taking off to wait your technicians. Just a question.. are you trying to draw this our to void the warranty so you don’t have to fix or replace it?

I am now beyond fed-up with the useless stove that does not work as well as the call centre & technicians who cannot get this stove fixed or replaced. I want this stove replaced!! This is really not a difficult request as the product is faulty.