Urgent: Repeat Compressor Failure – Fridge Repaired in June 2026

Good day, Defy Team,

I am writing to request urgent assistance regarding our Defy fridge, as the compressor appears to have failed again.

The compressor was repaired/replaced by your technicians in June 2026, and we were grateful to have the fridge working again. However, it has now failed again after only approximately two months.

This morning, 9 September 2026, the fridge started showing exactly the same symptoms as before. The interior light is working, but the fridge itself is no longer cooling or operating as it should.

We are extremely concerned that a compressor repair has lasted such a short period of time. We would therefore like this matter treated as an urgent warranty/service issue, rather than simply carrying out another temporary repair.

We also have concerns regarding the previous repair. During the June repair, the technicians made a hole in the inside of the fridge. We were not given a proper explanation as to why this was necessary, what the hole was for, or whether it was going to be properly sealed and restored. Given that the fridge has now failed again so soon after that repair, we would appreciate a clear explanation of both the work that was carried out and the reason for the damage to the interior.

At this stage, we would like to know:

When can a technician attend to inspect the fridge?

Will this repeat compressor failure be covered under the previous repair/warranty?

What caused the compressor to fail again after only two months?

What will be done to ensure that this issue is properly resolved once and for all, rather than requiring another short-term repair?

What will be done regarding the hole that was made inside the fridge during the previous repair?

We have already experienced the inconvenience of having the fridge repaired once, and it is very disappointing to be facing the same problem again so shortly afterwards.

Please treat this as urgent and advise us as soon as possible on the next steps. We would appreciate a prompt response and a permanent solution to this matter.

Thank you for your assistance. We look forward to hearing from you urgently.

Kind regards,

Johan & Sonja Hollander ***