UPDATE TO- "DEFY chest freezer under warrantee - 3 weeks still no freezer"

UPDATE FROM MY PREVIOUS REVIEW -I Phoned DEFY East London on the morning of 14 Dec 2023 and manager Dean told us the freezer had been fixed and has been test run for a week in the workshop, and that the freezer will be sent out within the hour, - 1 hour later the Deep freezer was delivered at my house (warm and no water inside, so it could not have been running for a week because I know it keeps ice and remains frosted for about 2 days or more with power cuts, so sorry Dean that's BS, -I must mention I received an e-mail from Defy - this is their letter:-

################## Wed 13 Dec 2023 10:35 Defy Good day Dan, Please accept our sincerest apologies for this experience.

The matter has been escalated to the Service team for resolution.

The service team will be in contact. We will also notify upon receiving feedback.

Defy Customer Care Team ###################

Well it has been 4 days later and no calls/emails or messages from DEFY -well at least I do have my appliance back and its working - so after 3 weeks and no communications,- and a lot of airtime used - I just hope I do not have to deal with these people again

Dan