Unsatisfied with product

<p>On the 22nd of January 2017 I purchase a fridge from pick n pay hyper for one of my customers . It was a defy fridge. My customer notified me that the fridge is not working at all. I took it back to pick n pay hyper and they logged a call to defy with reference number 694930, which a technician from defy will come to my house and repair the fridge. The technician came on a Friday and came to look at fridge. He came that following Monday and replaced the compressor and re-gassed the fridge and left. When I wanted to deliver it to my customer the fridge was not working again and the compressor was very hot and the back panels was bent and the wires was hanging out and the drip tray was bend as well. It looked like a second hand fridge . I phoned defy again to notify them of everything which I had to send an email with all the information. They send out the technician again and I showed him everything which I said I'm not satisfied with the way the fridge looks like now and that my customer is not going to accept it like that. He notified me that the compressor has burned out and that there is a gas leak inside the fridge. He will notify defy to send a truck to collect the fridge and replace it with a new one because it is a brand new fridge that has never been used. </p> <p> </p> <p>I haven't heard anything back so I phoned defy to follow up on the situation which they gave me the number ********** 200 to speak to Jacques van Rensburg. I did phone the number, spoke to Jacques and explained everything and he put me through to Eddie. I spoke to Eddie and explained it again which Eddie said he will speak to the technician and get back to me. That was now on Friday 31th March. Monday I phoned again and he apologisedid for not getting back to me due to month end etc. And said he'll phone me back on Monday. He still hasn't got back to me so I phoned again this morning Tuesday and he said that he did speak to the technician and a truck will come pick up the fridge. I asked him an estimate time so that I could be here when they come. He transferred me to the workshop. I asked the workshop about everything and gave them the reference number etc and asked when will I recieve my replacement. They said they will phone me back. They phoned me back and notified me that they were told to fix the fridge and that it is not going to be replaced and that Eddie will phone me shortly so I could sort out with him. </p> <p> </p> <p>I am unsatisfied with this matter because firstly it's a brand new fridge not working from day one. Secondly they repaired it and still not working and the fridge looks like a used fridge now. Thirdly this is now costing me extra expenses and my customer is very upset with my service because of defy. </p>