EH
Edith H
1 reviews | Active since Sept 2020
06 Sept 2020, 14:10
unsatisfied customer
The fridge that I purchased from Defy stop working last year April so I called Defy and they sent a technician out on the 19/04/19. The technician advised for the following items to be replaced: Compressor Filter A glass Drier I ended up paying R 4673.51 for the repair of the fridge. Last month my fridge stopped working again and they sent out a technician which come up to R 630.00 which I paid. He said to me the compressor in my fridge is a small compressor and not one of Defy's products but it was a compressor replaced by them. Now I'm really upset by the ordeal and I don't know what to do anymore.
Regards Edith
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Replies (1)Defy Appliances's replyOfficial
07 Sept 2020, 11:33Hello Edith,
Thank you for getting in touch and explaining your situation. We'd like to apologise for the inconvenience you've experienced thus far. I've escalated this to our Service Team to investigate. A member of our team will be in touch with you soon.
Kind regards,
Defy Marketing
Thank you for getting in touch and explaining your situation. We'd like to apologise for the inconvenience you've experienced thus far. I've escalated this to our Service Team to investigate. A member of our team will be in touch with you soon.
Kind regards,
Defy Marketing
Defy Appliances's reply07 Sept 2020, 11:33
Official
Hello Edith,
Thank you for getting in touch and explaining your situation. We'd like to apologise for the inconvenience you've experienced thus far. I've escalated this to our Service Team to investigate. A member of our team will be in touch with you soon.
Kind regards,
Defy Marketing
Thank you for getting in touch and explaining your situation. We'd like to apologise for the inconvenience you've experienced thus far. I've escalated this to our Service Team to investigate. A member of our team will be in touch with you soon.
Kind regards,
Defy Marketing
