Unreliable service and pathetic worth ethics from technician

I have been contacting the call centre to escalate my repairs as my fridge has been down for almost a month.

The call centre team leader Ishmael and Gauteng's service manager Thato, assured me that the technician would be at my residence today (24/10/2025) at 4pm.

When I contacted the call centre and the office number for Thato at approximately 16:15 both guys had ended shift.

The technician assured me he is on the way to my residence.

Later he calls to say it's too late he cannot attend to my call.

When you guys want y'all's money we don't cry to pay immediately so why must we wait a month for repairs? Parts are available

When it's the 25th you don't delay your techs salaries correct?

Frustration is building up as I have a pregnant wife at home and we cannot be placing our stuff in cooler boxes for a month!