MN
Mihlali N
1 reviews | Active since Sept 2020
10 Sept 2020, 08:25
Unreliable guarantee service
I bought a Defy 4 plate stove last year at Game, during lockdown the the sensor wasn't working. A Defy technician was sent to my house to fix it, he said they can't do anything I must buy a PC board (costs about a R1000) and have it installed. I did as told and had a Defy technician have it installed for me, in less than a month boom the sensor went off again. Now I have to buy another PC board!! Please do something about this or reimburse me my money.
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Replies (2)
Defy Appliances's replyOfficial
10 Sept 2020, 08:28Hello Mihlali,
Thank you for getting in touch with us and we'd like to apologise for the inconvenience you've experienced. We've escalated this to our Service Team to have resolved for you. A member of our team will be in touch soon.
Kind regards,
Defy Marketing
Thank you for getting in touch with us and we'd like to apologise for the inconvenience you've experienced. We've escalated this to our Service Team to have resolved for you. A member of our team will be in touch soon.
Kind regards,
Defy Marketing
Defy Appliances's reply10 Sept 2020, 08:28
Official
Hello Mihlali,
Thank you for getting in touch with us and we'd like to apologise for the inconvenience you've experienced. We've escalated this to our Service Team to have resolved for you. A member of our team will be in touch soon.
Kind regards,
Defy Marketing
Thank you for getting in touch with us and we'd like to apologise for the inconvenience you've experienced. We've escalated this to our Service Team to have resolved for you. A member of our team will be in touch soon.
Kind regards,
Defy Marketing
MN
Mihlali N's updateReviewer Update
22 Sept 2020, 18:49I'm still waiting for someone on your team to get in touch with me. I'm still struggling to cook a decent meal because of the stove.
MN
Mihlali N's update22 Sept 2020, 18:49
Reviewer Update
I'm still waiting for someone on your team to get in touch with me. I'm still struggling to cook a decent meal because of the stove.