KL
Koketso L
1 reviews | Active since Feb 2025
19 Feb 2025, 13:42
Unreliable device and service
I purchased a Defy front loader in October 2023. It broke down twice since then, and has been with the technician for over a month since its latest issue. The technician who collected the unit for repairs will not return my calls, and the call center has not been helpful.
Helpful (0)
Replies (7)0
Replies (7)
Defy Appliances's replyOfficial
19 Feb 2025, 13:45Good day Koketso,
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply19 Feb 2025, 13:45
Official
Good day Koketso,
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
KL
Koketso L's updateReviewer Update
19 Feb 2025, 15:53Your service team called and still no resolution in sight. It took a hellopeter review for me to receive feedback in over a month. I don't need explanations, please give a date on when I will receive my washing machine.
KL
Koketso L's update19 Feb 2025, 15:53
Reviewer Update
Your service team called and still no resolution in sight. It took a hellopeter review for me to receive feedback in over a month. I don't need explanations, please give a date on when I will receive my washing machine.
Defy Appliances's replyOfficial
19 Feb 2025, 15:58Good day Koketso,
We apologise for the inconvenience as your case was awaiting spares.
As per management and our recent conversation, a resolution has been advised. The repair and warranty will be honoured. The technician will receive the necessary parts on Friday and will make arrangements with you accordingly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience as your case was awaiting spares.
As per management and our recent conversation, a resolution has been advised. The repair and warranty will be honoured. The technician will receive the necessary parts on Friday and will make arrangements with you accordingly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply19 Feb 2025, 15:58
Official
Good day Koketso,
We apologise for the inconvenience as your case was awaiting spares.
As per management and our recent conversation, a resolution has been advised. The repair and warranty will be honoured. The technician will receive the necessary parts on Friday and will make arrangements with you accordingly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience as your case was awaiting spares.
As per management and our recent conversation, a resolution has been advised. The repair and warranty will be honoured. The technician will receive the necessary parts on Friday and will make arrangements with you accordingly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
KL
Koketso L's updateReviewer Update
19 Feb 2025, 17:03The machine was taken in for repairs on the 15th of January. Will I wait another 4 weeks?
KL
Koketso L's update19 Feb 2025, 17:03
Reviewer Update
The machine was taken in for repairs on the 15th of January. Will I wait another 4 weeks?
Defy Appliances's replyOfficial
20 Feb 2025, 08:24As per feedback, The technician will receive the necessary parts on Friday and will make arrangements with you accordingly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply20 Feb 2025, 08:24
Official
As per feedback, The technician will receive the necessary parts on Friday and will make arrangements with you accordingly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
KL
Koketso L's updateReviewer Update
25 Feb 2025, 18:04The machine was returned and works fine, but some of the panels are loose and there are gaps between the panels indicating they were incorrectly replaced.
KL
Koketso L's update25 Feb 2025, 18:04
Reviewer Update
The machine was returned and works fine, but some of the panels are loose and there are gaps between the panels indicating they were incorrectly replaced.
Defy Appliances's replyOfficial
26 Feb 2025, 17:13Good day Koketso,
Your feedback has been noted for the relevant team.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Your feedback has been noted for the relevant team.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply26 Feb 2025, 17:13
Official
Good day Koketso,
Your feedback has been noted for the relevant team.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Your feedback has been noted for the relevant team.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd