Unreliable Defy

We bought the 15kg top load washing machine about 2 years ago with the normal 2 year warranty through H&H. We have only had problems with the machine from the beginning. First the water inlet valve malfunctioned, after that repair the machine started making a 'clunking noise'/terrible vibration. That was still within the warranty so that came to fix that. Now the clunking noise is getting worse again and Defy simply claim that the warranty has expired and we need to pay R 690 for a call out fee. We feel that the machine was not reliable from the beginning and will obviously not buy another Defy product. Our Defy tumble drier also only lasted for a short time and now unrepairable. Defy used to be our reliable 'go to' brand but unfortunately is now as (un) dependable as all the other brands. In the future will only buy Bosch products as they are sill dependable, bit more expensive but cheap is more expensive in the long run.