SD
Sakhile D
1 reviews | Active since Aug 2021
05 Aug 2021, 10:11
Unreliable Defy
I bought a defy glass hob from A & E on the 23rd of June 2021 and on the 24th of July 2021 while I'm cooking I was shocked seeing the stove glass has cracked. The stove is only a month old, I go to A & E hyperworld to complain tand I'm told they can't help me I will need to buy a new one. I then contact Defy to assist cause the stove is still under warranty, I'm given a job number till today nothing has been done no technician has been sent nothing.
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Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
06 Aug 2021, 14:36Hi Sakhile
We're terribly sorry to hear of your bad experience and ask that you accept our humblest apologies.
Please note that we will follow up on your job number and get someone to contact you soon.
Kind regards
The DEFY Team
We're terribly sorry to hear of your bad experience and ask that you accept our humblest apologies.
Please note that we will follow up on your job number and get someone to contact you soon.
Kind regards
The DEFY Team
Defy Appliances's reply06 Aug 2021, 14:36
Official
Hi Sakhile
We're terribly sorry to hear of your bad experience and ask that you accept our humblest apologies.
Please note that we will follow up on your job number and get someone to contact you soon.
Kind regards
The DEFY Team
We're terribly sorry to hear of your bad experience and ask that you accept our humblest apologies.
Please note that we will follow up on your job number and get someone to contact you soon.
Kind regards
The DEFY Team
SD
Sakhile D's updateReviewer Update
12 Aug 2021, 15:45Hi Defy,
I'd like to thank you for assistance, a technician finally arrived on Tuesday 10th August to inspect the stove and I'm from the store to get a new one. Thank you.
Can i just say that it's sad that we need to go to social media to get assistance, please work on your customer service support (WhatsApp channel).
Regards,
Sakhile D
I'd like to thank you for assistance, a technician finally arrived on Tuesday 10th August to inspect the stove and I'm from the store to get a new one. Thank you.
Can i just say that it's sad that we need to go to social media to get assistance, please work on your customer service support (WhatsApp channel).
Regards,
Sakhile D
SD
Sakhile D's update12 Aug 2021, 15:45
Reviewer Update
Hi Defy,
I'd like to thank you for assistance, a technician finally arrived on Tuesday 10th August to inspect the stove and I'm from the store to get a new one. Thank you.
Can i just say that it's sad that we need to go to social media to get assistance, please work on your customer service support (WhatsApp channel).
Regards,
Sakhile D
I'd like to thank you for assistance, a technician finally arrived on Tuesday 10th August to inspect the stove and I'm from the store to get a new one. Thank you.
Can i just say that it's sad that we need to go to social media to get assistance, please work on your customer service support (WhatsApp channel).
Regards,
Sakhile D
Defy Appliances's replyOfficial
26 Aug 2021, 16:45Hi Sakhile.
Thank you so much for the feedback, we strive to provide the best service and we are happy to hear this feedback and we will definitely work on our customer service :-)
Should you need further assistance in the future, please don't hesitate to contact us ;-)
Kind regard
The DEFY Team
Thank you so much for the feedback, we strive to provide the best service and we are happy to hear this feedback and we will definitely work on our customer service :-)
Should you need further assistance in the future, please don't hesitate to contact us ;-)
Kind regard
The DEFY Team
Defy Appliances's reply26 Aug 2021, 16:45
Official
Hi Sakhile.
Thank you so much for the feedback, we strive to provide the best service and we are happy to hear this feedback and we will definitely work on our customer service :-)
Should you need further assistance in the future, please don't hesitate to contact us ;-)
Kind regard
The DEFY Team
Thank you so much for the feedback, we strive to provide the best service and we are happy to hear this feedback and we will definitely work on our customer service :-)
Should you need further assistance in the future, please don't hesitate to contact us ;-)
Kind regard
The DEFY Team