Unprofessional and poor service from the service department-after sales(Denver)

<p>I would like to share my utter frustration and disgust with the service I have received from Defy Denver. Yesterday I logged a call, because after using my NEW dishwasher only ONCE, it just stopped working. I then spoke to a consultant regarding arrangement for a technician to come out to my house to resolve the problem. We arranged a meeting for 3pm. 3pm-and no one pitched. At 3.15 I gave Defy a call to find out where the technician is and the lady I spoke to said the technician is on his way and running a bit late, he will be at my house around 4pm. 4pm-and no one pitched. Yet again I phoned Defy to find out where the technician is and the guy I spoke with said unfortunately on the way to my house this morning (even though the call was logged for this afternoon) the technician was in a car accident and had to get stitches and is off for the rest of they day. The technician allegedly called me this morning to tell me he can't come today, even though I never received any call. For all of this I took part day leave-all for nothing. Back to square one. Firstly I received a faulty product and secondly the after sales service is pathetic. I will NEVER buy a Defy product ever again. </p>