AT
Alana T

1 reviews | Active since Mar 2020

12 Feb 2026, 12:57

Unhappy with defy fridge

Last year December, our double‑door Defy fridge stopped working. We logged the incident with Makro, and the fridge was only repaired in mid‑January. The appliance is still under warranty and was purchased in 2023. At the time, it was blowing warm air and making a ticking sound, and it was concluded that the compressor was faulty. Now, in February, the fridge has developed the same issues again. The technician who assessed it today confirmed that the compressor has failed once more. I am extremely dissatisfied with this fridge. It is relatively new, yet it is already giving repeated problems, while our older fridge continues to function without issues. In addition, we have had to throw away a substantial amount of food on two separate occasions, resulting in unnecessary financial loss. Given that the fridge is still under warranty and the fault has recurred, I request that Defy either replace the unit with a new one or compensate us for the cost of the spoiled food.

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Replies (1)
Defy Appliances
Defy Appliances's reply12 Feb 2026, 13:34
Official
Good day Alana

 We apologise for the inconvenience. 
 The service team will be in touch. 
 
 Warm regards,
 Defy Customer Care