MP
Mendy P
1 reviews | Active since Jan 2026
09 Jan 2026, 13:23
Unhappy customer
Very bad services. I have been waiting for technicians to come and fix my washing machine with no luck . They only sent SMS's to say that they will call to confirm the appointment but till today they haven't called . It's annoying because my machine is still under warranty . It was booked under ***6
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Replies (1)
Defy Appliances's replyOfficial
12 Jan 2026, 11:46Good day, Mendy
We apologise for the inconvenience you have experienced and the lack of prompt
action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the
situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt
action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the
situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
Defy Appliances's reply12 Jan 2026, 11:46
Official
Good day, Mendy
We apologise for the inconvenience you have experienced and the lack of prompt
action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the
situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt
action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the
situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care