Unhappy about the service we received from Defy Appliance

We bought a Defy fridge end of January 2017. Last weekend Saturday 02 September 2017, we realised on the display screen that there is a warning sign. We tried a few settings and nothing worked. Only to find that the fridge is not cooling enough and the freezer is not freezing anymore.

We then phoned Defy and did not get any assitance. On Monday I phoned them again to log a call to send someone to our house to have a look on whats wrong. Finally we got hold of Home Corp where we bought the fridge. They made the call for us.

On Tuesday morning Defy contacted us and said they can come the afternoon. I then told them that they need to give us enough time before they come because we are not at home. We agreed for him to come the Wednesday morning 8:30.

He then came and inspected the fridge. He found that the compressor of the fridge was not working anymore. I asked him what could have caused it. He did not have any answer and said I must speak to his manager Eddy. He then also said he will go to his head office and get another compressor. Then he can come on Thursday to replace the compressor.

I phoned Eddy on Thursday to give me an update on the compressor. He then said they do not have any compressors in their warehouse, so they will have to order it. He then said he will phone me back and tell me how long it will take. The day passed and NO PHONE CALL RECEIVED.

I phoned him first thing in the morning on Friday again to find out what is going on. He said he will phone the warehouse manager for feedback. Because he did not hear anything from his warehouse manager. (this was around 9am) By 11:50 I still did not get any feedback, so I phoned Eddy again. He then said he there is a compressor in Port Elizabeth and he can't get hold of the people responsible for this. He phoned them and sms them. So he said the earliest he can sort this out is on monday.

I feel this is totally unexceptable. This will be our second weeked without a fridge. Its very inconvenient for us. We had to throw out a lot food. We want to know what is our way forward from here.