Underhanded Behavior Ismail Khaki and Davisen Veerasamy

I purchased a Defy stove and oven from Game in November/ December 2018 and installed it in my newly renovated kitchen.

I have had the following problems since then: * 07 May 2019 - Job no. *** they replaced the PC board because the oven and hob had no power. * 16 September 2019 - Job no. *** they exchanged the stove because if 2 plates are used at the same time the entire stove switches off. * 11 November 2019 - Job no. *** Only one plate on the stove work, repairman came out but nothing was done.. * 12 March 2020 - Job no. *** they replaced the PC board once again, repairman broke the glass stove top and had to replace it.

My problems continued throughout 2020 and had a number of visits from the repairman Charles, I have become very frustrated with Defy and tried contacting the field manager Davisen Veerasamy but doesnt answer any calls and doesnt respond to any of my emails.

I have escalated the matter to Ismail Khaki the regional manager however he is no better than Davisen Veerasamy.

On the morning of the 25 January 2021, Ismail Khaki informed his repairman Charles that they will not replace my stove and are only willing to replace the PC board for the third or fourth time.

Ismail and Davisen have really tarnished their companies reputation by acting in an underhanded and disgusting manner.

PLEASE DO NOT PURCHASE APPLIANCES FROM DEFY.