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Lloyd L

1 reviews | Active since Dec 2017

08 Dec 2017, 11:51

Uncaring and insensitive

I bought a Defy fridge at house and home 6 months ago. Needless to say the DEFY Fridge has broken down. I logged a call, that was easy enough. A service technician phoned me and arranged to come and take a look at the problem. We met, he looked and that was the last I heard from DEFY. It is going on two weeks now with no response. when I call the call centre they tell me they will find out what is happening and get back to me. they lie. they never get back. I've been phoning almost every day for the last week and the response is always the same. I've tried complaining at House and Home. All they tell me is what Defy tells me, they will find out and get back.....which they never do.

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Replies (3)
Defy Appliances
Defy Appliances's reply11 Dec 2017, 09:45
Official

Hello Lloyd,

Thank you for getting in touch and informing us about your experience. We'd also like to apologise for the inconvenience and we'd like to have this sorted out for you as soon as possible. A member of our Team will be in touch via email or a telephone call soon.

Kind regards,

Defy Brand Team

LL
Lloyd L's update12 Dec 2017, 16:49
Reviewer Update
So tomorrow will be 2 weeks that my 6 month old fridge is broken. Defy, true to form has promised to get back to me, but has not.. When will my fridge be repaired?? Do I continue to buy none perishables only? No dairy, no frozen veg etc...
LL
Lloyd L's update14 Dec 2017, 21:19
Reviewer Update
my fridge is out of order since the 30th of November. On the 13th of December Defy contacted me to let me know that a spare part had been ordered and was on its way. The person said it would arrive today (the 14th) and that they would also contact me to arrange for the repairs on Friday...DEFY has not called back and no arrangements have been made for the repairs....I am back to where I started two weeks ago....in the dark.