Unacceptable Service from Defy Appliances - Ongoing Refrigerator Issue

I am writing to express my extreme dissatisfaction with the service I have received from Defy regarding my refrigerator, which has now been out of service for almost three weeks.

On July 26, 2024, I emailed your team about my refrigerator breaking down. The following day, July 27, I called your customer contact center and was assigned a job number: ***. A technician finally arrived on July 31, 2024, but the issue remains unresolved.

Despite my continuous follow-ups, the situation has not improved. Today, August 8, 2024, I spoke with Godfrey, who assured me that someone would come to resolve the issue today. Hours have passed, and I am still waiting. This marks the third weekend I will be without a functioning fridge—a completely unacceptable situation.

The lack of urgency and responsibility from your team is appalling!!!!!!!