Unacceptable Delay & Poor Service on Defy Front Loader

Bought a front loader from Game Cresta 2 months ago, the machine suddenly stopped working showing an E4 error.

Logged a ticket with game, gave them all the information they needed, my details and the error massage, I was then told a I will get someone from Defy to contact me within 2-3 days.

I was contacted on day 5 days by the technician and was surprised to find out he was asking me what the problem is with the machine even though i've given defy all the details.

It’s almost 2 weeks now, trying to get service, honestly frustrating. Their technician says he has to order parts why were these not ordered when I gave the error message when I logged my ticket?

He did not inspect the machine; he just ordered parts why was this not done prior if you know what the error is?

Never buying a defy product!