RS
Renier S
1 reviews | Active since Oct 2013
30 Jan 2024, 10:41
Unacceptable Defy delays
My Stove is 26 months old and started tripping the power 5 weeks ago. Defy could not help me unless JDGroup logged a call, which resulted in the first delay. (WHYYYYYYYYYY)
A sub-contractor was sent and they waited a week for parts and found another issue with my oven. They took it to their workshop (more delays) and eventually sent it to Defy to fix (even more delays). Now Defy is waiting for parts (yet again more delays). Im told its a regulator (switch/knob) and digital clock that needed to be replaced. Surely it cannot be THAT hard to do???
How can it take more than a month to get something fixed? Why is no-one communicating?
Helpful (0)
Replies (9)0
Replies (9)
Defy Appliances's replyOfficial
30 Jan 2024, 13:35Good day Renier,
We apologise for the inconvenience you have experienced. The spares team has confirmed the part being released today- the service team will be in touch for the job.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience you have experienced. The spares team has confirmed the part being released today- the service team will be in touch for the job.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply30 Jan 2024, 13:35
Official
Good day Renier,
We apologise for the inconvenience you have experienced. The spares team has confirmed the part being released today- the service team will be in touch for the job.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience you have experienced. The spares team has confirmed the part being released today- the service team will be in touch for the job.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
RS
Renier S's updateReviewer Update
30 Jan 2024, 15:06Why am I not getting this type information when I call? Why did it take so long? Do you understand how bad it is to get an update like this on this forum but not via mail or a call?
How is it OK to take this long?
How is it OK to take this long?
RS
Renier S's update30 Jan 2024, 15:06
Reviewer Update
Why am I not getting this type information when I call? Why did it take so long? Do you understand how bad it is to get an update like this on this forum but not via mail or a call?
How is it OK to take this long?
How is it OK to take this long?
Defy Appliances's replyOfficial
30 Jan 2024, 15:43Good day Renier,
We apologise for the inconvenience. You are always welcome to WhatsApp us on our line if your call is not addressed promptly.
We value your patronage, and we are committed to providing you with the best service possible.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience. You are always welcome to WhatsApp us on our line if your call is not addressed promptly.
We value your patronage, and we are committed to providing you with the best service possible.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply30 Jan 2024, 15:43
Official
Good day Renier,
We apologise for the inconvenience. You are always welcome to WhatsApp us on our line if your call is not addressed promptly.
We value your patronage, and we are committed to providing you with the best service possible.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience. You are always welcome to WhatsApp us on our line if your call is not addressed promptly.
We value your patronage, and we are committed to providing you with the best service possible.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
RS
Renier S's updateReviewer Update
31 Jan 2024, 14:08Still no feedback. I had to phone to find out what is happening and the answer I got was "there is no feedback from the spares department". So still no progress and still no end in sight.
Sadly you did not answer any of the questions. Also, you mention WhatsApp but provide no further details. Can you maybe send me the number?
Sadly you did not answer any of the questions. Also, you mention WhatsApp but provide no further details. Can you maybe send me the number?
RS
Renier S's update31 Jan 2024, 14:08
Reviewer Update
Still no feedback. I had to phone to find out what is happening and the answer I got was "there is no feedback from the spares department". So still no progress and still no end in sight.
Sadly you did not answer any of the questions. Also, you mention WhatsApp but provide no further details. Can you maybe send me the number?
Sadly you did not answer any of the questions. Also, you mention WhatsApp but provide no further details. Can you maybe send me the number?
Defy Appliances's replyOfficial
31 Jan 2024, 15:39Good day Renier.
The unit will be repaired and tested tomorrow- delivery back on Friday.
The WhatsApp line has been sent on private reply.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The unit will be repaired and tested tomorrow- delivery back on Friday.
The WhatsApp line has been sent on private reply.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply31 Jan 2024, 15:39
Official
Good day Renier.
The unit will be repaired and tested tomorrow- delivery back on Friday.
The WhatsApp line has been sent on private reply.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The unit will be repaired and tested tomorrow- delivery back on Friday.
The WhatsApp line has been sent on private reply.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
RS
Renier S's updateReviewer Update
03 Feb 2024, 11:51Zero response on the whatsapp number…
Wrong part received AGAIN. I, so no end in site to this debacle. I was promised feedback later on Friday, but sadly that did not materialise.
So even more delays.
Wrong part received AGAIN. I, so no end in site to this debacle. I was promised feedback later on Friday, but sadly that did not materialise.
So even more delays.
RS
Renier S's update03 Feb 2024, 11:51
Reviewer Update
Zero response on the whatsapp number…
Wrong part received AGAIN. I, so no end in site to this debacle. I was promised feedback later on Friday, but sadly that did not materialise.
So even more delays.
Wrong part received AGAIN. I, so no end in site to this debacle. I was promised feedback later on Friday, but sadly that did not materialise.
So even more delays.
Defy Appliances's replyOfficial
05 Feb 2024, 10:06Good day Reiner,
We apologise for the delays and inconvenience caused. The part has been re-ordered as the team had advised. The team is still committed to the resolution of your issue.
Warm regards,
Defy Customer Care
We apologise for the delays and inconvenience caused. The part has been re-ordered as the team had advised. The team is still committed to the resolution of your issue.
Warm regards,
Defy Customer Care
Defy Appliances's reply05 Feb 2024, 10:06
Official
Good day Reiner,
We apologise for the delays and inconvenience caused. The part has been re-ordered as the team had advised. The team is still committed to the resolution of your issue.
Warm regards,
Defy Customer Care
We apologise for the delays and inconvenience caused. The part has been re-ordered as the team had advised. The team is still committed to the resolution of your issue.
Warm regards,
Defy Customer Care
RS
Renier S's updateReviewer Update
09 Feb 2024, 09:02Still no result.
Ive deenib advised that the oven will be replaced on Tuesday already, but nothing happened since then. Im now told this will happen only next week.
PATHETIC!!!!!!!
I WANT THIS RESOLVED TODAY!!!!!!!!!!!!!!!
Ive deenib advised that the oven will be replaced on Tuesday already, but nothing happened since then. Im now told this will happen only next week.
PATHETIC!!!!!!!
I WANT THIS RESOLVED TODAY!!!!!!!!!!!!!!!
RS
Renier S's update09 Feb 2024, 09:02
Reviewer Update
Still no result.
Ive deenib advised that the oven will be replaced on Tuesday already, but nothing happened since then. Im now told this will happen only next week.
PATHETIC!!!!!!!
I WANT THIS RESOLVED TODAY!!!!!!!!!!!!!!!
Ive deenib advised that the oven will be replaced on Tuesday already, but nothing happened since then. Im now told this will happen only next week.
PATHETIC!!!!!!!
I WANT THIS RESOLVED TODAY!!!!!!!!!!!!!!!
Defy Appliances's replyOfficial
12 Feb 2024, 11:22Good day,
The issue has been escalated for feedback.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The issue has been escalated for feedback.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply12 Feb 2024, 11:22
Official
Good day,
The issue has been escalated for feedback.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The issue has been escalated for feedback.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd