Unacceptable After-Sales Service and Lack of Customer Support

I am extremely dissatisfied with the after-sales service provided by Defy.

I contacted customer service over a month ago regarding an issue with my tumble dryer and, despite following up, I have yet to receive any response. This lack of communication and support is highly concerning and falls well below acceptable standards.

Given that the product is still under warranty, this absence of assistance is particularly unacceptable. The continued delay creates the impression that the matter is being neglected, and it raises serious concerns about whether there is any intention to resolve the issue in a timely manner (within the warranty period).

This experience is especially disappointing considering that I have also purchased a fridge and washing machine from Defy. It calls into question my decision to invest further in the brand, as the level of aftercare does not align with the expectations set at the time of purchase.

Regrettably, my experience appears consistent with numerous other customer reviews highlighting shortcomings in after-sales service. It is deeply concerning to encounter such a lack of responsiveness and accountability from an established brand.

I would strongly urge prospective customers to take this into account before making a purchase, as the level of post-sale support is clearly inadequate.