Ultra Bad After Sales Service

I bought a Defy Refrigerator/Freezer from House and Home at Arbor Crossing, Amanzimtoti, 4 years ago. The unit now after 4 years is rusting on the inside of the unit pointing towards an inferior product or flaw in the quality of the unit. I phoned Defy Appliances in Jacobs Durban on 21 November 2017 and spoke to Ismael, a representative from the Defy to lodge a complaint regarding the poor quality of the freezer unit.

The next day, on 22 November 2017, a representative from Defy who introduced himself as Charles, contacted me and made an appointment with me to inspect the unit. To date however I have seen no sign of him. A copy of the recorded call is available for proof.

On 28 November, we followed up on the missed appointment of Mr Charles and spoke to a person who introduced himself as Rodger and he assured us that Charles was attending a course and would be contacting me on 29 November 2017. Again, I have not heard from neither Rodger nor Charles. This call was also recorded and the recording is available as proof of the conversation.

The bottom line is that South African manufacturers are calling on consumers to buy South African products and then they sell us inferior products without any after sales service.