Top-loader

Absolutely terrible service from Defy!

I have never experienced such poor after-sales service from a brand I genuinely believed was reliable. My top-loader started making a squeaking noise, and the technician kept rescheduling for two weeks. Eventually, he took the machine for repairs, only for it to come back in an even worse condition and completely unusable.

During the spin cycle, the tub now bangs against the sides of the machine as if something is loose. I reported this immediately, and here we are a month later with no solution.

Apparently, Defy has ONE technician servicing Mpumalanga once a week. How is that acceptable for a major appliance brand? To make matters worse, you can barely get hold of anyone. Reception doesn’t answer, the service department is unhelpful, and there is seemingly zero urgency or accountability.

At this point, I regret buying a Defy appliance. The machine may have been decent before, but the after-sales service is an absolute disaster.

Terrible technicians. Terrible communication. Terrible response time. Terrible customer service.

If this is how Defy treats customers after taking their money, I would seriously advise people to think twice before buying from this brand. Never again!