TO NO AVAIL- PRODUCTS THAT DON’T LAST

I purchased a fridge from Makro and lasted just under a year and it packed up while under warranty. Fridge was collected and fighting with Makro and Defy collected the fridge and that was done after a week. While without a fridge it’s over 2 weeks since collection and still no word from Makro or Defy. I’ve lost food now since my struggle for 3 weeks now. This is so unfair.