MS
Mutonda S
1 reviews | Active since Jun 2022
19 Feb 2023, 07:32
TIRED OF DEFY , it’s been a nightmare using this brand
DEFY SLIMLINE HORRIBLE SERVICE -*********** IS AN UNDERSTATEMENT ! I feel that giving this company is not deserving of a single star to begin with
I bought a DEFY slimline stove in 2020 , a few months after that it gave an error i couldn’t cook with it , their technicians came out to fix. 2022 May same issue happens and it took a month for a technician to come out
Throughout I’ve been saying can they stop coming to replace parts and just give me a new working stove or my money back cause surely there’s an issue with this one
Since I bought it I keep getting errors , it’s faulty more than it works, sometimes it stops working in the process of cooking and then works again , it is such an inconvenience and I am having such a nightmare using a defy brand
I DONT WANT A TEMP FIX , I’m tired of HAVING TO INCLIDE HELLOPETER ABOUT AN ISSUE DEFY IS WELL AWARE OF
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
20 Feb 2023, 10:15Good Morning, Mutonda.
We apologize for the inconvenience you may have experienced.
We want to assure you that our customer service team received your query and details.
We understand the importance of your request. We will do our best to address it promptly.
Please do not hesitate to contact us if you have further questions or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
We apologize for the inconvenience you may have experienced.
We want to assure you that our customer service team received your query and details.
We understand the importance of your request. We will do our best to address it promptly.
Please do not hesitate to contact us if you have further questions or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply20 Feb 2023, 10:15
Official
Good Morning, Mutonda.
We apologize for the inconvenience you may have experienced.
We want to assure you that our customer service team received your query and details.
We understand the importance of your request. We will do our best to address it promptly.
Please do not hesitate to contact us if you have further questions or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
We apologize for the inconvenience you may have experienced.
We want to assure you that our customer service team received your query and details.
We understand the importance of your request. We will do our best to address it promptly.
Please do not hesitate to contact us if you have further questions or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
MS
Mutonda S's updateReviewer Update
20 Feb 2023, 14:37I received a call from Khabonina Phadziri, she is rude, argues with the client and her concern is on why did i not log a call for faults in the year 2021 but only in 2020 and 2022, proving that this hob works well. ( I work with clients too and that's no way to communicate to clients who have purchased items from you )
Now in 2020 when I bought this hob it didn't last me 6 months without giving me issues and when I logged a call saying I don't want it, it should be changed or refunded I was told " Defy has a right to fix" I am still being informed the same today by Khabonina Phadziri, No one seemed to care about the point I was raising that I will soon have to fix it from my own pocket when the warranty is done and it is an inconvenience to keep calling out for DEFY to fix HOB I bought within 3years.
I still don't understand why a hob less than 2 years had to be fixed and parts replaced within a period of 6months from the date of purchase, THAT ALONE JUST TELLS YOU ITS A FAULTY APPLIANCE THAT won't LAST 5YEARS.
The second time it took a month and a review on Hello peter for somebody to come out and look at it, when he eventually came he was too angry to communicate anything
other times in between the hob gives error codes and then the next morning it's just working again and not enough time to even log a call
I spent my hard-earned money to purchase this hob and It is essential in my household. I do not afford to survive on takeaways especially when I have a hob in the kitchen that i purchased that needs to work successfully all the time not sometimes.
I need an appliance that works, I have said from the 1st time I had an issue with this hob that i need a replacement or refund not fixes on a new appliance. I also know so many other clients with DEFYslimlines that have endless problems.
Now in 2020 when I bought this hob it didn't last me 6 months without giving me issues and when I logged a call saying I don't want it, it should be changed or refunded I was told " Defy has a right to fix" I am still being informed the same today by Khabonina Phadziri, No one seemed to care about the point I was raising that I will soon have to fix it from my own pocket when the warranty is done and it is an inconvenience to keep calling out for DEFY to fix HOB I bought within 3years.
I still don't understand why a hob less than 2 years had to be fixed and parts replaced within a period of 6months from the date of purchase, THAT ALONE JUST TELLS YOU ITS A FAULTY APPLIANCE THAT won't LAST 5YEARS.
The second time it took a month and a review on Hello peter for somebody to come out and look at it, when he eventually came he was too angry to communicate anything
other times in between the hob gives error codes and then the next morning it's just working again and not enough time to even log a call
I spent my hard-earned money to purchase this hob and It is essential in my household. I do not afford to survive on takeaways especially when I have a hob in the kitchen that i purchased that needs to work successfully all the time not sometimes.
I need an appliance that works, I have said from the 1st time I had an issue with this hob that i need a replacement or refund not fixes on a new appliance. I also know so many other clients with DEFYslimlines that have endless problems.
MS
Mutonda S's update20 Feb 2023, 14:37
Reviewer Update
I received a call from Khabonina Phadziri, she is rude, argues with the client and her concern is on why did i not log a call for faults in the year 2021 but only in 2020 and 2022, proving that this hob works well. ( I work with clients too and that's no way to communicate to clients who have purchased items from you )
Now in 2020 when I bought this hob it didn't last me 6 months without giving me issues and when I logged a call saying I don't want it, it should be changed or refunded I was told " Defy has a right to fix" I am still being informed the same today by Khabonina Phadziri, No one seemed to care about the point I was raising that I will soon have to fix it from my own pocket when the warranty is done and it is an inconvenience to keep calling out for DEFY to fix HOB I bought within 3years.
I still don't understand why a hob less than 2 years had to be fixed and parts replaced within a period of 6months from the date of purchase, THAT ALONE JUST TELLS YOU ITS A FAULTY APPLIANCE THAT won't LAST 5YEARS.
The second time it took a month and a review on Hello peter for somebody to come out and look at it, when he eventually came he was too angry to communicate anything
other times in between the hob gives error codes and then the next morning it's just working again and not enough time to even log a call
I spent my hard-earned money to purchase this hob and It is essential in my household. I do not afford to survive on takeaways especially when I have a hob in the kitchen that i purchased that needs to work successfully all the time not sometimes.
I need an appliance that works, I have said from the 1st time I had an issue with this hob that i need a replacement or refund not fixes on a new appliance. I also know so many other clients with DEFYslimlines that have endless problems.
Now in 2020 when I bought this hob it didn't last me 6 months without giving me issues and when I logged a call saying I don't want it, it should be changed or refunded I was told " Defy has a right to fix" I am still being informed the same today by Khabonina Phadziri, No one seemed to care about the point I was raising that I will soon have to fix it from my own pocket when the warranty is done and it is an inconvenience to keep calling out for DEFY to fix HOB I bought within 3years.
I still don't understand why a hob less than 2 years had to be fixed and parts replaced within a period of 6months from the date of purchase, THAT ALONE JUST TELLS YOU ITS A FAULTY APPLIANCE THAT won't LAST 5YEARS.
The second time it took a month and a review on Hello peter for somebody to come out and look at it, when he eventually came he was too angry to communicate anything
other times in between the hob gives error codes and then the next morning it's just working again and not enough time to even log a call
I spent my hard-earned money to purchase this hob and It is essential in my household. I do not afford to survive on takeaways especially when I have a hob in the kitchen that i purchased that needs to work successfully all the time not sometimes.
I need an appliance that works, I have said from the 1st time I had an issue with this hob that i need a replacement or refund not fixes on a new appliance. I also know so many other clients with DEFYslimlines that have endless problems.
MS
Mutonda S's updateReviewer Update
01 Mar 2023, 12:52Is anybody looking into this ?
MS
Mutonda S's update01 Mar 2023, 12:52
Reviewer Update
Is anybody looking into this ?