think twice, Defy not as nice. Hirschs stand with supplier, no more customer.

I purchased a larder freezer and fridge in Sept 2018. The fridge went faulty due to load shedding within the first month ( contents had to be thrown away) and after my insistence was replaced a year later. The new freezer started vibrating and humming after a month and after much complaining, the senior tech,Mr Yugan came out just to find nothing wrong. The vibration continues. Several confirmed appointments were in vain as he never pitched. Nerupa and Richard Hirsch tried to persuade Defy ( Mr Veerasamy), however it made no differenceto the cause and the problem persists. Sad to see that Hirschs one time customer service dragged to the mud. The drawers inside the fridge rest on a supposedly snug glass base. On the first fridge, the glass slipped past the stopper and crashed on my feet, fully laden. as for the glass- splattered on the floor. As for me Xrays and physio in the hospital to relieve the pain. On the current unit, all the glasses are moving away from the support plate and shortly would come crashing down.