Think twice before you rely or buy a Defy product

Please see my reply below to Defy after communicating with their service centre. Major quality issue.<br> <br> I had a discussion with your National service manager who definitely not be involved with front line customers. I do believe his attitude as well as customer service solutioning skills are lacking.<br> <br> I have not been without a Defy product for 32 years. I do think this qualifies me as a supporter and advocate of your brand. The same go,s for the quality issue - who the better judge than your loyal customer base who uses the products.<br> <br> The discussion with your service manager became heated and his response in a nutshell was:<br> <br> 1.) Take your problem to the National Consumer and see where it get's you.<br> 2.) The product will not be replaced as his information shows user negligence.<br> 3.) Am I threatening him in saying I give Defy one more chance to fix the unit.<br> 4.) If I take this further I should be aware of possible consequences - not sure what is imp****.<br> 5.) Refuses to supply me with the CEO details as to have a discussion on quality. <br> <br> I am not satisfied with this treatment. Bear in mind we have never through the years interacted with your service centre. <br> <br>