Think twice before you buy Defy. Products not up to standard and technical department none existantt

I bought a Defy DTD 258 tumble dryer from GAME Cape Gate on 20 September 2023. The dryer has been faulty since day 1. It does not switch off but continues blowing warm air and one physically has to switch it off at the plug. I have taken this up with GAME. who referred me to DEFY. Last week Defy sent a technician to investigate the fault. According to the technician it was a faulty mother board that needed be replaced. The next day I was contacted by DEFY who requested the technician to come and take a video of the dryer. I contacted GAME and requested a refund, but they still had to go through the ropes with DEFY. Today, 25 OCTOBER 2023, I receive a phone call from Defy saying they want to send out a more senior te technician to investigate. This is absolutely ridiculous. More than a month down the line, I still have a faulty product and DEFY is not owning up. My advice: DO NOT BUY ANY DEFY PRODUCTS. If a product is faulty, they DO NOT have the technical expertise to fix it neither do they refund a faulty product. Their logo should be :THINK TWICE BEFORE YOU BUY DEFY. Read the reviews about their technical services - so poor.