The worst service ever. Tech guy is a serious joke the company.

I bought a fridge at Makro, it's not working. We called Makro they gave us Defy's number. The tech guy by the name of Louis came and fiddled with fridge and said leave it for 24hours it will work. The next day we switched on the fridge and it was the bottom part that was working the deep freezer. The upper part didn't work. We called it again, they sent the same guy back again to check it. He changed the gas at the back and said the 24hrs again. The next day the fridge didn't work. But this is after a week that he came for the second time my food got spoiled and he came again today after a week again. So what must happen cause I called in again and they gave me the same guy he just took pictures and left. This is the worst service I've been given by this employee of Defy. And he has the ***** to tell me his busy and that's not his problem his got other people his servicing. It's my money that got thrown out twice. That's 5500 I lost already because of this fridge.