The saga continues

And so the saga continues. After my previous review I did get a response from a person who called himself Jan. He made good on his promise to send out a technician. The Technician replaced the electronic PC board but the machine only worked for 3 cycles before it developed an new problem. I phoned Jan and he again made good on his promise to send out a technician. On observing the fault the technician said he is not going to repair the machine but will recommend an exchange. He advised me to contact the dealer from whom I bought the machine to exchange it. I did eventually succeeded to contact Makro Strubens valley and they responded fairly quickly but told me that the exchange should be done by Defy, and that they have spoken to someone called Willie ,that was on the 6th February 2018 and the 8th February 2018. Since then dead silence. I have since tried to get a response from Defy through their web site on two occasions but only received computerized acknowledgment that my message was received and forwarded to the relevant department. STILL SILENCE.