Terrible service for repairing fridge under warranty

My fridge that was still under warranty stopped cooling early 15 Jan. I logged a repair with Makro on 16 Jan. Defy first got my numbers wrong and closed the Job. I had to log a new request and someone from AS Electronics only came on 31 Jan. They ordered parts and said it will take 5 days. It's been 8 working days and I have no feedback. I've now been without my fridge for 4 weeks. This is terrible service.